Privacy Policy
1. Application and Interpretation
In this Addendum, “JB Services”, “we”, “us” or “the Company” means JB Services and its controlled entities within the JB Services group.
This Addendum supplements any other terms and conditions that apply to the provision of JB Services' products and services and applies to all services offered by JB Services, including but not limited to repair and assistance services, dance classes, BaseStep classes, wedding-dance lessons, event facilitation, consultancy and any other goods or services we provide.
2. Charges Arising From Incorrect or Incomplete Information
The customer must provide complete and accurate information when making a booking or requesting services, including contact details, service location and access information, nature and quantity of items or equipment, health and safety requirements, participant numbers for classes, scheduling constraints, and any special handling or assistance needs.
If JB Services incurs delays, complications, additional labour, travel time, equipment or materials costs, or other additional expenses because the customer supplied inaccurate, incomplete or misleading information, JB Services may charge the customer for those additional costs. The Company will determine the additional costs reasonably and in good faith and notify the customer of any charge.
The Company is not liable for any inconvenience, loss or consequential costs that arise from incorrect or incomplete information supplied by the customer.
3. Customer Responsibilities
It is the customer's responsibility to ensure information provided at booking and prior to service delivery is accurate and up to date, advise JB Services promptly of any change to booking details or service requirements, and provide any access, permits or consents reasonably required for JB Services to perform the services safely and on schedule.
4. Scope of Personal Information Collection
To provide services and manage bookings, JB Services collects personal information about customers, prospective customers, students, participants and contractors. The types of personal information typically collected include:
- Identity and contact information, including name, postal address, email and telephone.
- Service-specific information, including booking details, class enrolment, attendee numbers, and health or accessibility needs relevant to participation or safety.
- Payment and billing information, including transaction reference and invoicing details.
- Employment-related information where relevant, such as pre-employment checks or contractor onboarding.
- Records of communications, including email, phone notes, service feedback and complaints.
5. Purposes for Which Personal Information Is Used
We use personal information for lawful purposes directly related to our functions and activities, including:
- To confirm and fulfil bookings and deliver requested services, including repairs, assistance, classes, lessons and events.
- To verify identity and undertake necessary pre-employment or contractor checks.
- To process payments and manage invoicing and debt collection.
- To communicate with you about bookings, scheduling, cancellations, changes and service updates.
- To administer class enrolments, attendance and safety requirements.
- To improve and tailor services, quality control and training, including anonymised research and statistical analysis.
- To meet legal or regulatory obligations or protect our legal rights.
These practices are aligned with the Privacy Act 2020 principles regarding purpose of collection, use and storage of personal information.
6. Disclosure Limited to the JB Services Group
Personal information collected by JB Services will be disclosed only to entities within the JB Services group for the purposes described above, including group administration, scheduling, finance, training and safety management.
JB Services does not disclose personal information to unrelated third parties for their own marketing use unless we have your express consent or are required to do so by law.
Where a disclosure outside the JB Services group is necessary, for example to comply with a statutory requirement or protect health and safety, we will either obtain your consent where practicable or rely on a lawful basis under the Privacy Act 2020.
7. Methods of Disclosure and Handling
Personal information may be shared internally within the JB Services group by secure means necessary to fulfil the purposes above. Typical methods of internal disclosure include secure email communications between authorised staff, access within password-protected administrative systems, and limited printed records held securely by authorised staff where needed for operational purposes.
We document who within the group has access and ensure access is given only on a need-to-know basis for legitimate operational purposes.
8. Security Practices
We take reasonable steps to safeguard personal information against loss, unauthorised access, modification or disclosure. Our security measures include restricted access controls and user authentication, encryption in transit for web-based forms and communications, secure storage of electronic records and backups, physical security for paper records, regular software updates and staff training on privacy obligations, data handling and breach-reporting procedures.
These steps reflect obligations in the Privacy Act 2020 concerning storage, security and breach management.
9. Retention and Deletion
We retain personal information only for as long as necessary to provide the services, meet legal or accounting requirements, or resolve disputes. When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. Rights of Access and Correction
You have the right to request access to personal information we hold about you and to request correction of that information where it is inaccurate, incomplete or out of date. We will require reasonable evidence of identity before fulfilling access or correction requests.
11. Contact and Complaints
If you have questions about this Addendum, wish to access or correct your personal information, or wish to make a privacy complaint, please contact JB Services at privacy@jbservices.nz.
Where we are unable to resolve your complaint you may refer the matter to the Office of the Privacy Commissioner.
12. General
By engaging JB Services you acknowledge that you have read and understood this Disclaimer & Information-handling Addendum and agree to its terms.
Nothing in this Addendum limits or excludes any rights you may have under applicable law.
JB Services reserves the right to amend this Addendum from time to time; any material changes will be published on our website.
Last updated: June 2026.
13. Small Plates Speed Date privacy notice
For Small Plates Speed Date events, we collect and use personal information to manage bookings, communicate with guests, run the event safely, plan seating and introductions, manage dietary and accessibility requirements, support optional post-event matching, and improve future events.
The information we collect may include:
- name and contact details;
- ticket type and event booking details;
- age-band or event-format confirmation;
- dietary requirements and accessibility requests;
- attendance, cancellation, transfer or no-show records;
- seating and introduction history;
- waitlist and future-event preferences;
- mutual-match choices, where offered;
- limited safety, conduct or do-not-seat-together notes where necessary.
We may share relevant dietary or accessibility information with the venue where needed to provide the event. We do not share your contact details with other guests unless you have consented through the relevant matching or contact-sharing process.
We may keep records of events attended and introductions made to help reduce unnecessary repeat introductions at future events where practical. We may also keep limited safety or conduct notes where necessary to protect guests, staff, the venue or future event participants.
You may request access to or correction of personal information we hold about you by contacting us.